Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

1. Are your snakeskin jackets made from genuine snakeskin?

Yes, all of our jackets are crafted from 100% genuine, ethically sourced snakeskin. Each piece is unique, showcasing natural patterns that cannot be replicated with synthetic materials.

2. How do I care for a snakeskin jacket?

Snakeskin requires special care. Keep your jacket away from direct sunlight, moisture, and heat. Store it in a cool, dry place and avoid folding it to maintain its texture. For cleaning, use a soft dry cloth or consult a professional exotic leather specialist.

3. Are the jackets available in custom sizes or designs?

Yes, we offer custom sizing and made-to-order designs. If you’d like a personalized jacket, please contact our team with your requirements.

4. Do you ship internationally?

Yes, we provide worldwide shipping. Shipping costs and delivery times vary depending on your location, and tracking information will be provided once your order has been dispatched.

5. Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and trusted payment gateways to ensure your personal and financial information is protected at all times.

6. Can I return or exchange my order?

We accept returns or exchanges within 14 days of delivery provided the jacket is unworn, unused, and in its original condition. Please review our Refund Policy

7. How can I check my order status?

Once your order is shipped, you’ll receive a tracking number via email. You can use it to monitor your delivery status online.

8. Do you sell faux snakeskin jackets?

No. Our brand specializes exclusively in authentic snakeskin jackets. Each piece is handcrafted to ensure premium quality and lasting durability.

9. Are your snakeskin jackets unisex?

Yes, our collections include designs for men, women, and unisex styles suitable for all fashion preferences.

10. How do I contact customer support?

You can reach our customer service team through our Contact Us